Client: Cycle & Carriage
Location: Apple App Store and Google Play Store
Mobile App - Cycle & Carriage - myC&C App - Banner

MyC&C, a renowned automotive company, sought to enhance the customer experience and streamline their car care services. They partnered with IXEN Interactive to develop a dedicated mobile app to achieve these goals.

Mobile App - Cycle & Carriage - myC&C App - Image

Challenges

  • Limited Accessibility: Customers needed to visit physical service centres or call for assistance, which could be time-consuming and inconvenient. 
  • Lack of Real-Time Information: Customers struggled to access up-to-date information about their vehicle’s warranty and service history.

Solutions

  • View Warranty Information: IXEN Interactive developed a user-friendly mobile app that allowed customers to access car information and schedule service appointments easily.
  • Locate Service Centers: The app provided a convenient way to locate nearby service centres, complete with contact information and directions.
  • Book Service Appointments: IXEN Interactive integrated features that allowed customers to view their car’s warranty details and access their service history directly from the app.
Mobile App - Cycle & Carriage - myC&C App - Image
Mobile App - Cycle & Carriage - myC&C App - Image

Results

  • Enhanced Customer Satisfaction: The myC&C mobile app provided a more convenient and efficient way for customers to manage their car care needs, leading to increased satisfaction.
  • Improved Service Efficiency: The app streamlined the appointment booking process, reducing wait times and improving overall service efficiency.
  • Strengthened Customer Relationships: By providing a valuable digital tool, myC&C was able to foster stronger relationships with their customers.
  • Increased Brand Loyalty: The app’s convenience and user-friendly interface contributed to increased brand loyalty among myC&C customers.

The myC&C mobile app, developed by IXEN Interactive, successfully addressed the challenges faced by myC&C and delivered a superior customer experience. The app’s features and benefits have contributed to increased customer satisfaction, improved service efficiency, and strengthened brand loyalty. 

Mobile App - Cycle & Carriage - myC&C App - Image

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