Client: Cycle & Carriage
Location: Apple App Store and Google Play Store
Location: Apple App Store and Google Play Store

MyC&C, a renowned automotive company, sought to enhance the customer experience and streamline their car care services. They partnered with IXEN Interactive to develop a dedicated mobile app to achieve these goals.

Challenges
- Limited Accessibility: Customers needed to visit physical service centres or call for assistance, which could be time-consuming and inconvenient.
- Lack of Real-Time Information: Customers struggled to access up-to-date information about their vehicle’s warranty and service history.
Solutions
- View Warranty Information: IXEN Interactive developed a user-friendly mobile app that allowed customers to access car information and schedule service appointments easily.
- Locate Service Centers: The app provided a convenient way to locate nearby service centres, complete with contact information and directions.
- Book Service Appointments: IXEN Interactive integrated features that allowed customers to view their car’s warranty details and access their service history directly from the app.


Results
- Enhanced Customer Satisfaction: The myC&C mobile app provided a more convenient and efficient way for customers to manage their car care needs, leading to increased satisfaction.
- Improved Service Efficiency: The app streamlined the appointment booking process, reducing wait times and improving overall service efficiency.
- Strengthened Customer Relationships: By providing a valuable digital tool, myC&C was able to foster stronger relationships with their customers.
- Increased Brand Loyalty: The app’s convenience and user-friendly interface contributed to increased brand loyalty among myC&C customers.
The myC&C mobile app, developed by IXEN Interactive, successfully addressed the challenges faced by myC&C and delivered a superior customer experience. The app’s features and benefits have contributed to increased customer satisfaction, improved service efficiency, and strengthened brand loyalty.
