Location: https://www.vykingship.com/
Vyking Ship International, a web-based package forwarding service, partnered with IXEN Interactive to create a comprehensive online platform. The primary goal was to enhance package and shipping efficiencies through a custom Content Management System (CMS) and improve the overall customer experience. This involved building a robust system that allowed customers to track their packages, consolidate shipments, and provide custom handling instructions, all while ensuring seamless integration with their logistics operations.
Challenges
- Custom CMS Development: Building a tailored CMS to manage complex package and shipping workflows was essential. This required a deep understanding of Vyking Ship’s operational needs and the ability to translate them into a functional and user-friendly system.
- Real-Time Package Tracking: Providing customers with accurate and timely updates on their package arrivals at the Vyking warehouse was crucial for transparency and customer satisfaction.
- Shipment Consolidation and Custom Instructions: Implementing features that allowed customers to consolidate packages and provide specific handling instructions to minimize shipping costs and meet unique requirements.
- Complex Shipping Calculations: Accurately calculating shipping costs across various countries, package sizes, and service options was a major hurdle. This required integrating with multiple shipping APIs and ensuring real-time accuracy.
- Multi-Language and Multi-Currency Support: Vyking Ship’s global clientele demanded a website that could cater to diverse languages and currencies. This meant implementing a robust localization system that was both user-friendly and scalable.
Solutions
- Custom CMS Implementation: We developed a custom CMS tailored to Vyking Ship’s specific needs. This system streamlined package management, shipping processing, and customer communication, improving overall operational efficiency.
- Real-Time Warehouse Arrival Tracking: We integrated real-time tracking functionality that allowed customers to see when their packages arrived at the Vyking warehouse. This provided immediate confirmation and increased customer trust.
- Shipment Consolidation and Custom Instructions Portal: We built a user-friendly portal that enabled customers to easily consolidate multiple packages into a single shipment, reducing shipping costs. Customers could also provide detailed custom instructions for packaging and handling.
- Advanced Shipping API Integration: We integrated with multiple shipping APIs, including those from major carriers, to provide accurate and real-time shipping calculations. We implemented a dynamic calculation engine that considers various factors, such as package dimensions, weight, destination, and service type.
- Robust Localization System: We implemented a comprehensive localization system that allowed users to easily switch between languages and currencies. We ensured that all content, including shipping information and customer support, was accurately translated and localized.
Results
- The custom CMS significantly improved Vyking Ship’s operational efficiency, streamlining package processing and reducing manual workload.
- Real-time warehouse arrival tracking enhanced customer satisfaction and trust.
- The shipment consolidation and custom instruction features empowered customers to save on shipping costs and tailor their shipments to their specific needs.
- The new website significantly improved the user experience, leading to increased customer satisfaction.
- Accurate and real-time shipping calculations reduced customer inquiries and improved operational efficiency.
- Multi-language and multi-currency support expanded Vyking Ship’s reach and attracted new international customers.
Vyking Ship International’s enhanced online platform, developed in partnership with IXEN Interactive, has transformed their package forwarding services. By implementing a custom CMS and focusing on customer-centric features like real-time tracking, shipment consolidation, and custom instructions, we have created a powerful and efficient platform that meets the needs of their global clientele. This project demonstrates our ability to deliver innovative web design and development solutions that drive business growth and enhance customer satisfaction in the logistics sector.
